Refund & Cancellation Policy

Order cancellation

If you wish to cancel your order, write to us at sales@vairutya.com within 24 hours of placing the order.

Refunds

Refunds are only processed for fulfilment errors, such as incorrectly shipped or missing items. The amount is refunded to the original mode of payment within 7 business days of the refund being initiated.

Returns & exchanges

Each creation made for Vairutya goes through stringent quality checks.

Small variations in finish and detail are natural characteristics of the handmade process, and are not defects.

Any purchase can be exchanged for a different creation. If what you'd like isn't available, we'll give you a studio credit valid for 6 months.

To start an exchange or return, email care@vairutya.com with your order number handy. You'll find your order number under My orders in your account.

Vairutya reserves the right not to accept returns if the product has been used or damaged by the customer.

Questions

For any questions about a product or your order, contact our team at care@vairutya.com.

Business details

66 Alkapark, Ahmedabad 380051, India